FAQ - About Ordering Kanion Air Conditioner
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Ordering Kanion Air Conditioner

Popular Questions

  • Q How do I choose the right air-conditioner for my country?

    A Almost every country in the world have special climate conditions and air conditioning products must be produced based on those conditions, to operate properly. Furthermore there are import, certification, safety compliance, energy efficiency and environmental regulations that need to be met per country or greater region, so the best way to choose the right air conditioner, is to let the Kanion sales team to direct you to the right pool of choices. Let us know your country and we will take you right away to the right air conditioner category.
  • Q Does Kanion Group have a minimum order quantity requirement and why?

    A In order to provide the best possible products at the friendliest price, Kanion Group has set a minimum order quantity. For Deluxe Series, minimum order quantity is 50 sets / pieces per capacity, for Prime Series the minimum order quantity is 100 sets / pieces per capacity for 9,000BTU & 12,000BTU and 50 sets / pieces per capacity for 18,000 & 24,000BTU. For more details about Kanion minimum order quantity policies please get in contact with Kanion Service & Support Department at kanion@kanionco.com or through https://www.kanionco.com/contactus.
  • Q Can I order a sample for testing purpose before I proceed with my full order?

    A Customers are welcome to place sample orders to test Kanion quality before they proceed with full order. The sample are usually produced faster than full orders and can be dispatched by courier or shipment.
  • Q What is the full order's production time and process?

    A Peak Season, October to March: After the order is placed it will take between 35-40 days to be fully produced, packed and ready to ship.
    Low Season, April to September: After the order is placed it will take between 30 days to be fully produced, packed and ready to ship.
    Production process: Includes collection of raw materials, finalisation of artworks, assembly, testing of quality and efficiency & packaging, before it is ready for shipment.
  • Q Can I print my trademark and carton design on the units of my order?

    A Customers are welcome to use their own registered trademark and carton design on the air conditioners and cartons of their order. In case a customer wishes to use KANIONco brand name on the units and cartons, can consult with the appointed sales person whether KANIONco brand name is available for use in the specified country or region and not occupied by a sole agent. Certain benefits come with KANIONco brand name distributorship.
    For more information please may get in contact with Kanion Service & Support Department at kanion@kanionco.com or through https://www.kanionco.com/contactus.
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